Support
We are here for every question, bug report and suggestion about Nursea.
Write to us
The fastest way is e-mail: [email protected]
We usually reply within 1-2 business days. If you are reporting a bug, it helps a lot to include your phone model, iOS/Android version and which screen the problem occurred on.
Frequently asked
Do I need an account to use the app?
No. Nursea works fully offline without an account. Your records stay encrypted on your phone.
Where is my data stored?
By default only on your phone, encrypted. Unless you turn on cloud backup yourself, we hold no copy on our servers.
If I change phones, do I lose my records?
With cloud backup off, records are tied to the device. From Profile → Privacy and my data you can export everything as a single file and import it on the new device.
How do I cancel my subscription?
On iPhone go to Settings → your Apple Account → Subscriptions, select Nursea and cancel. Cancellation takes effect at the end of your current period.
I bought Premium but it did not unlock.
Tap “Restore purchases” on the paywall screen. If the problem persists, write to us with your purchase date.
Does the app recommend medication doses?
No. You set the dose and the interval; the app only shows the reminder you created. Nursea does not give medical advice.
Privacy
You can find exactly what data is processed and what your rights are here: Privacy Policy · Data Protection Notice
I want my data deleted
You can delete everything yourself from inside the app. Step-by-step guide →